“We can no longer be a little bit digital” – Circa 2017. Previously, the main use of digital channels for retailers globally was customer support in managing post-transactional service. Digital channels provide a key avenue for educating customers about...
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Last Sunday, we had the 6th Tandaa Event by Kenya ICT Board, sponsored by Google, taking place at Sarova Stanley. I got there late to find our new South African partner Japie from Interactive Concepts had already talked. From...