According to Artificial Intelligence (AI) company, Expert System, chat bots simply simulate a conversation or chat with a user in natural language through messaging applications, websites, mobile apps or through the telephone. Normal chatbots interact with humans in a...
“We can no longer be a little bit digital” – Circa 2017. Previously, the main use of digital channels for retailers globally was customer support in managing post-transactional service. Digital channels provide a key avenue for educating customers about...